Send a request
Email support@gorillagamevr.com with the subject “Gorilla Game Data Deletion Request.” Requests are handled by VOLCANO COMPANY LLC.
Include only the information needed to locate the account:
- Your Meta Horizon username.
- If available, your Gorilla Game, Meta app-scoped, PlayFab, or mod.io identifier.
- If a parent or guardian is making the request, say that clearly and identify the child’s account.
Do not email a password, login proof, access token, payment-card number, government ID, or other sensitive credential. If more verification is needed, we will provide a suitable method.
What happens next
- We acknowledge the request and use a reasonable method to verify the requester and locate linked player records.
- After verification, we delete or de-identify covered data in systems we control and instruct relevant providers, such as PlayFab, VoicePatrol, and mod.io, to handle applicable copies.
- We confirm completion or explain any narrow information we must retain for legal, transaction, fraud-prevention, security, or player-safety reasons.
Deletion can permanently remove progression, inventory, virtual currency, purchases or entitlement links, statistics, custom-map activity, reports, and access to connected features. Provider systems and protected backups may take additional time to finish their normal deletion cycle.
Separate platform accounts
A Gorilla Game deletion request does not delete your Meta account or information Meta independently controls. Manage that data in Meta account settings. If you have a separate mod.io account, you can also use mod.io’s privacy tools.
For the full explanation of what we process and the rights available to players and parents, read the Gorilla Game Privacy Policy.